bd35 Privacy Policy
How your personal information is collected, stored, and protected — please read this policy carefully before registering on the bd35 platform.
Introduction
bd35 ("we", "us", "platform") is a mobile-first online casino and sports betting service provider in Bangladesh. This Privacy Policy ("Policy") describes how we collect, process, use, store, and where necessary share the personal information of our users ("you", "your").
By using or registering on our website bd35.cam, you are considered to have fully accepted the terms of this Policy. If you do not agree with this Policy, please refrain from using our platform.
This Policy applies only to the bd35 platform. Third-party websites or services are governed by their own privacy policies.
What Information We Collect
The bd35 platform collects user information in a safe, transparent, and lawful manner. The categories of information we may collect are described below:
1.1 Identity Information
- Full name and username
- Date of birth (for age verification — our platform is for users aged 21 and above only)
- National ID or passport number (when identity verification is required)
- Photo or scanned copy of ID document (as part of the KYC process)
1.2 Contact Information
- Email address
- Mobile number (for verification of bKash, Nagad, or Rocket accounts)
- Address (if required for withdrawal verification)
1.3 Financial and Transaction Information
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Bonus usage and wagering records
1.4 Technical Information
- IP address and device information
- Browser type and version
- Operating system
- Cookie and session data
- Login times and activity logs
1.5 Gaming Activity Information
- Play history, bet amounts, and results
- Preferred games and providers
- Session duration and frequency
How We Collect Information
We collect information through the following methods:
2.1 Direct Collection
Information you provide directly through registration forms, login, deposit and withdrawal requests, live chat support, and email.
2.2 Automatic Collection
When you use our platform, we automatically collect certain technical information using cookies, web beacons, and similar technologies.
2.3 Through Third Parties
We may receive relevant information from payment gateways (bKash, Nagad, Rocket, Upay), identity verification agencies, or game software providers.
We never store your full payment card number or PIN. Payment information is processed directly in the secure systems of the relevant payment provider.
How We Use Your Information
bd35 uses your information only for lawful and specific purposes. The main reasons we use your information are described below:
- Account management: To handle registration, login, and account security.
- Identity and age verification: To confirm that the user is aged 21 or above and to complete the KYC process.
- Transaction processing: To manage deposits, withdrawals, and bonuses.
- Customer support: To provide assistance via 24/7 live chat or email.
- Security and fraud prevention: To detect unauthorized account access and fraudulent activity.
- Responsible gaming: To analyze user gaming behavior and provide support where needed.
- Legal compliance: To comply with applicable laws and regulations.
- Platform improvement: To analyze and improve the user experience.
- Promotions and offers: To inform you of relevant bonuses and offers if you have given your consent.
Sharing and Disclosure of Information
bd35 does not sell your personal information to any third party. However, information may be shared in a limited way in the following circumstances:
4.1 Service Providers
Information is shared with payment processors (bKash, Nagad, Rocket, Upay, and banks), identity verification agencies, technology infrastructure providers, and game software suppliers only to the extent necessary for them to perform their services.
4.2 Legal Obligations
Information may be disclosed in response to a court order, government authority investigation, or applicable legal requirement.
4.3 Platform Protection
Information may be shared with relevant agencies to detect and prevent fraud, money laundering, or other illegal activity.
Before sharing information with any third party, we ensure that they maintain appropriate data protection measures.
Cookie Policy
bd35 uses cookies to keep the platform running effectively and to improve the user experience.
5.1 Types of Cookies
- Essential cookies: Required for the basic functionality of the platform, such as maintaining login sessions.
- Functional cookies: Help remember your preferences and settings.
- Analytical cookies: Help improve the platform by analyzing user behavior.
5.2 Cookie Controls
You can disable non-essential cookies by changing your browser settings. Please note that disabling cookies may limit some features of the platform.
Data Security Measures
bd35 applies multiple layers of security measures to keep your personal information protected:
- SSL encryption: All data transfers are secured with 256-bit SSL encryption.
- Secure servers: Our servers are protected by industry-standard firewalls and access controls.
- Two-step verification: Two-step verification is available as an additional layer of account security.
- Regular security reviews: Our systems undergo regular security testing.
- Limited access: Only authorized staff may access your information for specific purposes.
- Data minimization: We collect and store only the information that is necessary.
While we are committed to maintaining the highest level of security, some inherent risks exist in transmitting information over the internet that cannot be completely eliminated.
Data Retention Period
We retain your information only for as long as necessary:
- Necessary information is retained for the entire period your account remains active.
- After an account is closed or deactivated, certain information may be retained for a defined period for legal, regulatory, and business reasons.
- Financial transaction records are kept for the period required under applicable regulations.
- After the defined period, information is securely deleted or anonymized.
Your Rights
You have the following rights regarding your personal information:
8.1 Right to Access
You may ask what information we collect and store about you and receive a copy of it.
8.2 Right to Rectification
If the information we hold about you is inaccurate or incomplete, you may request a correction.
8.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted, though this may be limited where legal or regulatory obligations apply.
8.4 Right to Restrict Processing
You may request that the processing of your information be restricted for specific reasons.
8.5 Right to Opt Out of Marketing
You may opt out of promotional communications (email or SMS) at any time. To do so, email [email protected].
To exercise any of your rights, contact us at [email protected]. We will process all valid requests in a timely manner.
Protection of Minors
The bd35 platform is strictly for users aged 21 and above. We do not intentionally collect personal information from any minor.
We verify age at the time of registration. If we become aware that a minor has registered using false information, that account will be closed immediately and the relevant information deleted.
If you believe a minor is using our platform, please notify us at [email protected].
Policy Changes
bd35 may update this Privacy Policy from time to time. If significant changes are made to the Policy, we will notify you in the following ways:
- Displaying a notice on the platform
- Sending a message to your registered email
- Updating the "Last Updated" date at the top of this page
Continued use of the platform after changes are made will be considered acceptance of the updated Policy. We therefore recommend visiting this page regularly.
Contact Us
For any questions, concerns, or requests related to the Privacy Policy, please contact us:
Email
[email protected]
Live Chat
24/7 support available in Bengali
Response Time
All requests are responded to as quickly as possible
Your privacy is very important to us. At bd35 we believe that transparency and trust are the foundation of a lasting relationship. Share any concerns with us directly — we are always ready to help.
SSL encrypted and secure communication
This Privacy Policy should be read alongside the other policies published on the bd35.cam website ( Terms and Conditions, Responsible Gaming) .